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PRIVACY POLICY – Desindo (EN)

Last updated:12/01/2026

 

1) Who we are

Controller: Desindo SRL
Registered address: Wiedauwkaai 88, 9000 Ghent, Belgium
Company number BE 0439.774.145
Email: privacy@desindo.be
Phone:+32 92 538 299
 

2) Personal data we collect

Depending on how you interact with our website and services, we may process:

  • Identification and contact details: name, email address, phone number, job title, company name, address.

  • Quotation and order information: quote requests, order details, delivery and invoicing information, customer number.

  • Communications: messages and correspondence via forms, email or phone.

  • Technical and usage data: IP address, browser and device information, log data, pages visited, timestamps.

  • Cookie data: data collected via cookies and similar technologies (see Section 10).

Please do not submit sensitive data (e.g., health data) through the website unless we explicitly request it and appropriate safeguards apply.

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3) Why we process your data (Purposes) and legal bases

We process personal data for the following purposes:

  1. Handling requests, quotations and orders; performing contracts
    Legal basis: performance of a contract and/or pre-contractual steps at your request.

  2. Customer and supplier management (B2B), administration and invoicing
    Legal basis: performance of a contract and/or legal obligation.

  3. Responding to inquiries and providing customer support
    Legal basis: legitimate interest (customer service) and/or pre-contractual steps.

  4. Website security and operational continuity (e.g., preventing fraud/abuse, troubleshooting, logging)
    Legal basis: legitimate interest (security and continuity).

  5. Marketing communications / newsletters (if applicable)
    Legal basis: consent (opt-in) where required and/or legitimate interest for B2B communications, subject to applicable rules. You can opt out at any time.

  6. Website analytics and improvement (if applicable)
    Legal basis: consent where required (e.g., certain cookies) and/or legitimate interest, as further explained in our Cookie Policy.

4) Who we share data with

We only share personal data when necessary, with:

  • Service providers (processors) acting on our behalf (e.g., hosting, IT support, email services, analytics, CRM, logistics/transport).

  • Professional advisers (e.g., accountant, auditor, legal counsel) where needed.

  • Public authorities where we are legally required to do so.

If our website is hosted/managed through Wix, Wix typically acts as a processor for the personal data of site visitors, in line with Wix’s GDPR guidance and Data Processing Agreement. Wix Help Center+1

5) International transfers (outside the EEA)

Some service providers may process data outside the European Economic Area. Where applicable, we use appropriate safeguards (e.g., Standard Contractual Clauses) and provide additional information upon request.

6) How long we keep your data (Retention)

We retain personal data no longer than necessary for the purposes described above, including:

  • Inquiries and quote requests: [e.g., 12–24 months] after last contact, unless you become a customer or a dispute arises.

  • Contract and customer data: for the duration of the relationship and thereafter as needed for warranties, dispute handling, and legal defense.

  • Accounting and invoicing records: typically 10 years starting from 1 January of the year following the invoice date (where applicable/required). efacture.belgium.be

  • Cookie data: as set out in our Cookie Policy.

7) Your rights

Subject to the conditions of the GDPR, you have the right to:

  • access your personal data,

  • rectify inaccurate data,

  • request erasure,

  • restrict processing,

  • object to processing (in particular where we rely on legitimate interests),

  • data portability (where applicable),

  • withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).

To exercise your rights, contact us at [privacy@desindo.be]. We may request proof of identity where appropriate.

8) Complaints

If you believe your rights have been infringed, you may lodge a complaint with the Belgian Data Protection Authority (APD/GBA):
Drukpersstraat 35, 1000 Brussels (Belgium) — contact@apd-gba.be — +32 (0)2 274 48 00 gegevensbeschermingsautoriteit.be

9) Security

We implement appropriate technical and organisational measures to protect personal data (e.g., access control, backups, logging, and security practices proportionate to the risks).

10) Cookies and similar technologies

We use cookies and similar technologies to ensure the website functions properly and (if applicable) to analyse traffic and improve user experience. See our Cookie Policy: [link to cookie policy].

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will include the “Last updated” date.

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